The most common cause is that we tried to send encrypted messages without having a copy of a valid certificate for the recipient. In this article, let’s see how our Support Engineers turn off e-mail matching for certificates.Ĭause of ‘Outlook conflicting or unsupported encryption capabilities’ When we send a secure message in some Outlook versions, we may need to use a certificate that does not match the e-mail address. To prevent Outlook from displaying this warning message, we turn off e-mail address matching for certificates. If the email address differs from the email address that is specified in the recipient’s certificate, we receive the following warning: When we send an encrypted email message to a recipient, Outlook uses the recipient’s certificate to secure the message. Outlook conflicting or unsupported encryption capabilities Today, let us see how our Support Engineers go about to fix this error. Outlook conflicting or unsupported encryption capabilities triggers when the email address of the contact or recipient is different from the email address that is specified in the recipient’s certificate.Īs part of our Server Management Services, we assist our customers with several Outlook related queries.
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